If you are not satisfied with your purchase, simply return it within 30 days. All returns will have a R500.00 fee. However, if you follow our Return Policy, and your return qualifies for free return shipping, we will refund the R500.00 to the origina
Please note: Even non-returnable items, such as custom designs, are still eligible for return if they are found to be defective under the CPA within six months. However, this does not include defects caused by misuse, abuse, accidents, or normal wear
Items must be unworn, unused, in their original packaging, and include all original documentation.Return Authorization Required: A return shipping authorization number issued by Ralph Jacobs is required for all returns. Packages without an authorizat
Once your order is returned, our Quality Assurance team will receive and inspect your item(s) to ensure they are in unworn condition and verify that all promotional gift(s) with purchase are present before issuing an exchange or refund.
When returning your item(s), please follow these packaging instructions to ensure your return is processed smoothly:. Please Note: When filling out the Return Form, you’ll need to upload images of each item’s packaging and the final sealed package. T
Items can be returned and exchanged within 30 days in the form of credit to your online account for the amount paid to complete a new purchase. Once your order is returned, our Quality Assurance team will receive and inspect your item(s) to ensure th
Items can be returned and refunded within 7 days. Once your order is returned, our Quality Assurance team will receive and inspect your item(s) to ensure they are in unworn condition and verify that all promotional gift(s) with purchase are present b
Comparative purchasing is purchasing multiple products with the intent of keeping one and returning the remainder. To maintain the high quality of our pieces and keep our prices competitive, comparative purchasing is not allowed. If we suspect an ord
Loose diamonds or gemstones must be returned within 7 days.