Rlaph Jacobs logo
Rlaph Jacobs logo

All articles

High Season ReturnsUpdated 20 days ago

  • High Season (1st November to 1st February): During this period, we are unable to accept returns. However, a Return Authorization is required within the standard return timeframe. The activation of the Return Authorization will be extended to accommodate this busy season.
  • Collections and in-store drop-offs will be scheduled after 1st February for returns with a valid Return Authorization.
  • This restriction does not apply to items returned due to defects as per the CPA.

Once your order is returned, our Quality Assurance team will receive and inspect your item(s) to ensure they are in unworn condition and verify that all promotional gift(s) with purchase are present before issuing an exchange or refund.

Was this article helpful?
Yes
No