Products Not Eligible for ReturnUpdated a month ago

• Orders outside of our 30-day return policy (including Layaway orders).
• Rings that have been resized or modified.
• Engraved fine jewellery. Please note that while you can return an engraved ring, we charge R1,500.00 to remove the custom engraving.
• Personalised fine jewellery, such as name necklaces.
• Items that have been previously exchanged.
• Custom-designed jewellery.
• Any orders that were altered while in process.

Please note: Even non-returnable items, such as custom designs, are still eligible for return if they are found to be defective under the CPA within six months. However, this does not include defects caused by misuse, abuse, accidents, or normal wear and tear.