If a missed delivery occurs, the parcel will be sent back to the shipping warehouse. A second delivery attempt will be made. If the parcel remains undelivered after the second attempt, it will be returned to Ralph Jacobs, and our standard shipping fee will apply for a new delivery.

If your shipment is delayed, you can contact The Courier Guy directly using your waybill number. Alternatively, you may reach out to Ralph Jacobs for assistance.

Free Shipping: Applies to all online orders and returns within 7 days. Other Shipping Options: For services such as repairs and inspections, a shipping fee of R250 one way will be applied. R500 for collection and return.

You can easily track your shipping progress by visiting our tracking page. Simply enter your order number or the Waybill number provided by Ralph Jacobs to view the status of your delivery.

Returns within 7 days after delivery are free within the borders of South Africa. To return a product, please follow our return process here to ensure a smooth and hassle-free experience.

Yes, we do! However, international customers must contact Ralph Jacobs for specific pricing and shipping arrangements.

At Ralph Jacobs, we manufacture each piece to order to ensure the highest quality. The lead time before shipping varies depending on the product: Engagement Rings and Jewellery: 15-20 working days. Diamonds and Gemstones: 9-15 working days. If you have specific timing requirements, please consult with Ralph Jacobs directly to...

Orders placed after 14:00 will be processed the next business day, with collection and delivery times adjusted accordingly.