We can attempt to repair delicate designs, but if the damage is due to the inherent risks of the design (like snagging or bending), it is not covered under the warranty.
The metal on my ring has become discolored. Is this a defect?
Discoloration or tarnishing of metals due to exposure to air, moisture, or chemicals is not considered a manufacturing defect and is not covered by the warranty. Regular cleaning and maintenance can help prevent this.
What happens if I lose a gemstone?
Loss of a gemstone, whether it's the center stone or an accent stone, is not covered under the warranty. We recommend ensuring your jewellery is properly secured and considering insurance for protection against loss.
My ring’s prongs have bent, is this covered?
Bent prongs resulting from regular wear or accidental damage are not covered under the warranty. However, prongs that bend immediately after purchase due to a manufacturing defect are covered.
What should I do if a gemstone becomes loose in its setting?
If the gemstone was improperly set during manufacturing, this would be covered under the warranty. However, if the prongs wear down over time due to regular use, the repair is not covered under the warranty and would be considered normal wear and tear.
Is resizing my ring covered under the warranty?
Resizing a ring is considered a general maintenance procedure and is not covered under the warranty. The warranty covers specific manufacturing defects but does not include services like resizing.
Manufacturing Warranty
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