Privacy Policy
Your Privacy, Our Priority
Discover how Ralph Jacobs Jewellers safeguards your personal information with our detailed Privacy Policy. We prioritize your privacy, ensuring that your data is handled with the utmost care and security throughout your shopping experience.
Table of Contents
Introduction
Welcome to the Ralph Jacobs Jewellers Privacy Policy. This Policy applies to all users of our website, mobile sites, and related software applications (collectively referred to as “our Platforms”). By accessing or using our Platforms, you agree to the terms of this Privacy Policy.
Purpose of this Privacy Policy
The purpose of this Privacy Policy is to inform you about how, why, and when Ralph Jacobs Jewellers collects, uses, and protects your Personal Information. This Policy is in compliance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).
Important Notices
Please read this Privacy Policy together with any other privacy notices or policies we may provide from time to time when we collect or use your Personal Information.
Certain clauses in this Privacy Policy may:
- Limit the risk or liability of Ralph Jacobs Jewellers or a third party.
- Create risk or liability for you.
- Compel you to indemnify Ralph Jacobs Jewellers or a third party.
- Serve as an acknowledgment of a fact by you.
Commitment to Privacy
We respect your privacy and are committed to protecting your Personal Information. This Privacy Policy outlines how we handle the Personal Information we collect about you when you use our Platforms.
Definitions
- “Personal Information” and “process/processing” have the same meanings as defined in POPIA.
- “We”, “us”, “our” refer to Ralph Jacobs Jewellers.
- “You”, “your” refer to any person accessing or using our Platforms.
- “Registered user(s)” refers to any user who has registered on our Platforms.
Children’s Privacy
If you are under 18 years of age, you must obtain permission from your parent or guardian before using our Platforms or providing any Personal Information. Ralph Jacobs Jewellers may verify this permission, and if it cannot be verified, you may not use our Platforms.
Collection and Processing of Personal Information
We collect and process Personal Information in a manner that is reasonable, adequate, relevant, and not excessive. The Personal Information we may collect includes:
- Name and surname
- Email address
- Physical address
- Gender
- Mobile phone number
- Date of birth
- Identification number
- Banking details
You are responsible for ensuring that the Personal Information you provide is accurate, current, and complete.
Information from Using Our Platforms
When you use our Platforms, we may collect additional information such as:
- Log information, including how, when, and for how long you use our Platforms.
- Information about the device you use to access our Platforms, including your browser, operating system, and IP address.
- Geographic location information, including GPS signals and information about nearby Wi-Fi networks and cell towers.
Purpose of Processing Personal Information
We process your Personal Information to:
- Identify and verify your identity.
- Create and manage your user account.
- Fulfill our contractual obligations to you, such as delivering goods and processing returns.
- Provide customer support and communicate with you about our products and services.
- Notify you about changes to our Platforms, services, and policies.
- Comply with legal and regulatory obligations.
Retention of Records
We will retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. We will securely delete or anonymize your Personal Information once it is no longer needed.
User Tracking and Cookies
We may use cookies and similar technologies to enhance your experience on our Platforms. These technologies help us to:
- Personalize your interactions with our Platforms.
- Provide relevant advertising and limit the number of times you see the same advertisement.
- Analyze the effectiveness of our advertising campaigns.
- You can manage your cookie preferences through your browser settings.
Direct Marketing
You have the right to opt out of receiving direct marketing communications from us. You can do so by following the instructions in the communications we send or by contacting us directly.
Sharing Your Personal Information
We do not sell your Personal Information. We may share your Personal Information with:
- Our employees and service providers who need it to assist with our business operations.
- Law enforcement, government officials, or other third parties when required by law.
- Third parties in the event of a business merger, acquisition, or sale.
International Transfer of Personal Information
We may transfer your Personal Information outside South Africa for purposes such as data storage and backup. We will ensure that such transfers comply with the requirements of POPIA.
Securing Your Personal Information
We implement appropriate technical and organizational measures to protect your Personal Information from unauthorized access, loss, or destruction. These measures include secure storage, access controls, and regular security assessments.
Your Rights
You have the right to:
- Access, correct, or delete your Personal Information.
- Object to the processing of your Personal Information.
- Request a record of your Personal Information.
- Lodge a complaint with the Information Regulator if you believe your rights have been infringed.
Lodging a Complaint
If you have any concerns or complaints about this Privacy Policy or our handling of your Personal Information, you can lodge a complaint with the Information Regulator. Their contact details are available on their official website.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be available on our Platforms, and by continuing to use our Platforms, you agree to the terms of the updated Privacy Policy.