We can attempt to repair delicate designs, but if the damage is due to the inherent risks of the design (like snagging or bending), it is not covered under the warranty.

Discoloration or tarnishing of metals due to exposure to air, moisture, or chemicals is not considered a manufacturing defect and is not covered by the warranty. Regular cleaning and maintenance can help prevent this.

Loss of a gemstone, whether it’s the center stone or an accent stone, is not covered under the warranty. We recommend ensuring your jewellery is properly secured and considering insurance for protection against loss.

Bent prongs resulting from regular wear or accidental damage are not covered under the warranty. However, prongs that bend immediately after purchase due to a manufacturing defect are covered.

If the gemstone was improperly set during manufacturing, this would be covered under the warranty. However, if the prongs wear down over time due to regular use, the repair is not covered under the warranty and would be considered normal wear and tear.

Resizing a ring is considered a general maintenance procedure and is not covered under the warranty. The warranty covers specific manufacturing defects but does not include services like resizing.

If a missed delivery occurs, the parcel will be sent back to the shipping warehouse. A second delivery attempt will be made. If the parcel remains undelivered after the second attempt, it will be returned to Ralph Jacobs, and our standard shipping fee will apply for a new delivery.

If your shipment is delayed, you can contact The Courier Guy directly using your waybill number. Alternatively, you may reach out to Ralph Jacobs for assistance.

You can easily track your shipping progress by visiting our tracking page. Simply enter your order number or the Waybill number provided by Ralph Jacobs to view the status of your delivery.