Warranty CoverageUpdated 3 months ago

Our Lifetime Manufacturing Warranty covers specific manufacturing defects that impact the structural integrity, safety, or durability of your jewellery. Below are examples of what is covered:

Manufacturing Defects

• Significant Porosity: Large voids or clusters of pores in the metal that weaken the jewellery and may lead to cracks or breaks.
• Improperly Set Stones: Loose stones caused by inadequate securing during manufacturing.
• Prong Settings: Prong settings that are improperly crafted, such as prongs that break or bend immediately after purchase.
• Note: Slight movement of the stone within the prongs is normal and does not indicate a defect.
• Structural Flaws: Weak solder joints or separations where different parts of the jewellery were joined, indicating poor craftsmanship.
• Under Karat: The warranty covers instances where the metal purity does not meet the stated karat weight (e.g., gold sold as 18k but testing below 75% purity).