Warranty CoverageUpdated 20 days ago

Our Lifetime Manufacturing Warranty covers specific manufacturing defects that impact the structural integrity, safety, or durability of your jewellery. Below are examples of what is covered:

Manufacturing Defects

• Significant Porosity: Large voids or clusters of pores in the metal that weaken the jewellery and may lead to cracks or breaks.
• Improperly Set Stones: Loose stones caused by inadequate securing during manufacturing.
• Prong Settings: Prong settings that are improperly crafted, such as prongs that break or bend immediately after purchase.
• Note: Slight movement of the stone within the prongs is normal and does not indicate a defect.
• Structural Flaws: Weak solder joints or separations where different parts of the jewellery were joined, indicating poor craftsmanship.
• Under Karat: The warranty covers instances where the metal purity does not meet the stated karat weight (e.g., gold sold as 18k but testing below 75% purity).