Returning Item(s) for RepairUpdated a month ago

You may return item(s) to Ralph Jacobs for repair. Once your order is returned, our Quality Assurance team will receive and inspect your item(s) and provide you with a repair quote for your approval. If the damage is found to be due to a manufacturing or design defect, we will cover the cost of the repair and the courier fees under our warranty.

Note: If an item is repaired due to a defect, the repair will come with a three-month warranty, as required by the CPA.

Items That Cannot Be Repaired:

• Items not manufactured by Ralph Jacobs.
• Chipped or cracked gemstones.
• Items made from alternative metals, such as tungsten or titanium.
• Items with irreparable damage.