Exclusions: Not Covered Under WarrantyUpdated 17 days ago

Certain issues are not covered by our warranty due to their nature being outside of manufacturing defects. These include:

Inherent or Natural Characteristics of Metals

• Discoloration: Discoloration and tarnishing of metals due to exposure to air, moisture, and chemicals and changes in metal colour (such as rhodium plating wearing off).
• Metal Softness: Scratches, dents, bending, and minor porosity due to the softness or inherent properties of the metal.

Inherent Characteristics of Design or Style

• Delicate Designs: Damage from delicate designs prone to snagging, bending, or wearing down of fine details.
  • Intricate filigree or cluster settings may be more prone to damage, including wear down of fine details and stone loss, which are not considered manufacturing defects.
  • Rings with protruding elements, such as cathedral or basket settings, and high-profile center stones are particularly vulnerable to impacts, catching, or bending, especially if subjected to frequent knocks or pressure.
• Movement in Settings: Any movement in gemstone settings designed to allow flexibility.

Custom Requests:

Any damage resulting from custom requests that deviates from our recommended guidelines, such as.

• Adjustments to the width, depth, structural integrity, or inclusion of delicate or protruding elements.

Normal Wear and Tear

• Bent or Out-of-Shape Rings: Rings that become bent or misshapen due to improper sizing, daily wear, or accidental damage.
• Prong Wear: Prongs that wear down, bend or broken prongs that result from normal wear, impacts, or accidental damage, leading to loose or loss stones.
• Tarnishing and Discoloration: Discoloration of metals due to exposure to moisture, chemicals, or air.
• Scratches and Dents: Any surface scratches and dents due to everyday use.
• Broken Chains or Clasps: Chains or clasps that break due to pulling, snagging, or improper storage.

Improper Care or Accidental Damage

Damage resulting from improper handling, exposure to chemicals, accidents, or other external factors.

Unauthorized Repairs

Any repairs or modifications performed by a jeweller other than Ralph Jacobs will void this warranty.

Loss

Whether partial or full, of the jewellery item or any gemstones it contains. This includes, but is not limited to, the loss of the entire item, center stones, or accent stones due to accidental loss, theft, or any other circumstance leading to the loss of the jewellery or its components.